Returns or Exchanges
Thank you for shopping at staycozysocks.com! We are committed to providing you with quality products and a satisfying shopping experience. If you are not completely satisfied with the socks you purchased, our return policy is as follows:
Return Period
You can request a return within 30 days of receiving the product. We will not process returns for products that are older than 30 days.
Return Conditions
The product must be unworn and in its original packaging and tags.
The product must be undamaged and meet our return criteria.
Return Process
Please email our customer service team with the reason for the return and your order number.
We will respond to you as soon as possible with a return authorization and further instructions.
Send the product back as instructed, we recommend using a tracked mail method.
Refund Processing
Once we receive the returned product and confirm that it meets the return conditions, we will process your refund within 7 business days.
The refund will be refunded to your original payment method, and the processing time may vary depending on the payment method.
Special Instructions
If the return is due to an authorization error or personal reasons, you are responsible for the shipping costs.
Promotional, discounted or customized items may not be subject to the return policy. Please contact our customer service for specific circumstances.
Thank you for choosing Stay Cozy Socks! If you have any questions, please feel free to contact our customer service team and we will be happy to help you.